TERMS & CONDITIONS FOR CLIENT
1.1 The below Terms & Conditions are a legal binding agreement between you as the client and Homechildcare.in as the agency.
1.2 Completion of the following –completion of the Child Care Expert Request Form, – is instant acceptance of the agency Terms & Conditions.
1.3 The word “Client” refers to the person/family using Homechildcare.in services.
1.4 The word “Child Care Expert” and or “Expert” refers to any person that Homechildcare.in introduces to the client.
1.4 The Terms & Conditions are the terms of which Homechildcare.in offers the client access to the services and use of the website and agency. If the client does not agree to abide by these Terms & Conditions, then the client must refrain from using the Homechildcare.in website.
1.6 Posting false, incomplete, inaccurate or illegal information is strictly prohibited and may be punishable by law.
1.7 Unlawful or illegal use will be reported to the proper authorities and may be punishable by law.
2.0 Client Obligations
2.1 Any correspondence, communication either verbally, written or via email is confidential and the client agrees not to disclose to third parties.
2.2 All child care bookings must be made directly between you (the client) and Homechildcare.in (the agency).
2.3 No bookings are to be made directly with the Child Care Expert. Should this obligation be ignored the Expert is legally obliged to inform the agency and the relevant fees will be charged to the client.
2.4 The client agrees there is a minimum booking fee payable to the Child Care Expert
2.5 The client agrees that RMB requires our child care experts to be in a safe, warm and friendly environment.
2.6 Where Homechildcare.in (in its absolute discretion) believes that there is sufficient negative feedback or feedback is of a concerning nature regarding the client, then Homechildcare.in will refrain from referring any Child Care Experts
2.7 Client will notify the agency immediately of any extension of any temporary placement and agrees further placement fees will apply.
2.8 .Once the client offers employment to one of RMB nannies – the client understands a placement fee will apply.
2.9 Client agrees to enter into an employment contract with the Child Care Expert and abide by all statutory obligations of employment.
2.10 Client agrees that they are the employer of the Child Care Expert – not the agency.
2.11 Clients are solely responsible for the following
2.12 Abiding by all the statutory obligations for employing a nanny.
3.1 Fees are payable in INR.
3.2 Booking fees are non-refundable if the client cancels booking.
3.3 Homechildcare.in holds the right not to dispatch a babysitter if the agency fee has not been received via online booking or internet banking and in the agencies bank account within 24 hours of commencement date.
3.4 Child Care Expert placement fees are to be paid prior to the nanny commencing work,once a verbal or written offer of employment is offered.
3.5 The invoice will be sent via email with payment due within 5 days business days.
3.6 Homechildcare.in holds the right to withhold start date of the nanny if the agency fee has not been paid.
3.8 If the Child Care Expert’s employment has been extended then the appropriate charges will be invoiced.
3.9 Client agrees to inform agency if a permanent placement requires additional days or extended hours from initial request.
3.10 Homechildcare.in reserves the right to increase our agency fees at any time.
3.11 In the case of temporary placements, the agency fee is based upon the original dates requested, should those dates be shortened, no agency fee refunds will be given.
3.12 Any invoice not paid on its’ due date will be subject to a INR 100 late fee per day until payment is received.
4.0 Cancellation Policy
4.1 If cancellation of the babysitter is made within 3 hours of start time, a minimum of 3 hours will be charged to the client and forwarded onto the Child Care Expert.
4.2 If any wedding or event care packages are cancelled within 7 days of start date, then a 50% charge will occur.
4.3 Homechildcare.in cannot be held responsible for cancellations or no-shows of a Child Care Expert.
4.4 If the client cancels employment before start date, the agency will charge the client 15% of the invoiced agency fees, with a minimum of INR 1000.
4.6 If the Child Care Expert cancels employment before start date, then a full refund will be given, with the first option of Homechildcare.in to find a suitable replacement.
5.0 Refunds & Guarantee
5.1 Although Homechildcare.in endeavours to find a babysitter on request, we cannot always guarantee this will be possible.
5.2 In the unfortunate circumstance where a babysitter cannot be found on the requested date/s a full refund will be given.
5.3 This full refund also applies if the booked babysitter cancels or no-shows to the booking and a second babysitter cannot be found.
5.4 Although Homechildcare.in has high expectations of our Child Care Experts and we aim to provide you with exceptional Experts there is still no complete guarantee of reliability, honesty and character of the babysitter provided by the agency. Any concerns, please contact us immediately.
5.5. The guarantee does not apply if they employee has left the position due to unreasonable working conditions, change of location, change of job description, change of mind or if Homechildcare.in believes the candidate has been mistreated in any way.
5.9 No refunds full or partial shall be given if there are any discounts made to placement fees.
6.1 By using the Homechildcare.in the client expressly authorises Homechildcare.in to collect and publish information about them as detailed in these terms and conditions and the client expressly waives any rights, whether in statute or at common law, to bring any legal action against Homechildcare.in as a result of RMB’s publication of such information, whether the client considers that information to be fair and accurate or not.
6.2 Homechildcare.in acts as an agent for the client, not as an employer of the Child Care Expert. Therefore the agency accepts no liability or responsibility for accident, injury, loss, damage or misconduct sustained by Child Care Expert, clients, children or any other persons and by employing a Child Care Expert through Homechildcare.in, The Client agrees to exclude Homechildcare.in should any mishap occur.
6.3 Homechildcare.in endeavours to validate the background of our Child Care Experts. We cannot guarantee that all the information is correct. Homechildcare.in conducts thorough checks, conducts interviews and Third parties. .
6.4 Homechildcare.in website does contain links to third party advertisements and links to third party sites. Access to any other Internet site linked to Homechildcare.in website, is at the clients own risk. Homechildcare.in accepts no responsibility for the accuracy or reliability of any information, opinions, or statements made in any third party advertisements or on any third party sites.
6.6 Any outside users from other countries can access this website – Homechildcare.in makes no representation, the client expressly waive any rights whether in statute or at common law, to bring any legal action against Homechildcare.in as a result of Homechildcare.in’s publication of content within this website. The clients are responsible for ensuring compliance with all laws where they are located.
7.1 RMB website uses Payment Express Solutions – our credit card payments are secure certified and compliant to the Payment Card Industry Data Security Standards (PCI DSS), as a level 1 processor; this includes quarterly scans of its systems and annual onsite audits by a Qualified Security Assessor (QSA). DPS PCI compliance validation can be found in VISA’s Global List of PCI DSS Validated Service Providers.
7.2 All communication between both parties (Agency & Clients) shall remain confidential.
7.3 RMB requires the client to provide accurate details of their address, contact details and full name.
7.4 RMB will release account and other personal information only when the above release is appropriate for the function of the website, to comply with the law; enforcement of our terms and conditions; or protect the rights, property, or safety of RMB Group, our users or others. However you authorise your babysitter to tell a family member or friend where she/he will be, the expected return time and address of the babysitting booking. This is a simple safety measure for the babysitter.
8.1 RMB does not sell or rent the client’s personal information or identification to third parties.
8.2 RMB does employ other companies and individuals to develop, maintain and improve the website. These people have access to personal information stored within this website in relation to performing their work. This information is confidential and they may not use it for other purposes.
8.3 As RMB Group continues to develop our franchise business, there may be a change in ownership from Head Office to the new franchisee. When a change over occurs, customer information will be one of the transferred assets.
8.4 RMB will release information to third parties when we believe this is appropriate to comply with the law, police or fraud investigations, to protect the rights of RMB Group, our IP, our users or others.
9.0 Warranties and Indemnities
9.1 The Client is not and will not hold themselves out as an agent of RMB on any basis.
9.2 No warranty is given for suitability honesty and capability, character of any candidates.
9.3 We make no warranties or representations as to the quality, accuracy or completeness of the content on the site or the information otherwise provided by any member..
9.4 The client is fully responsible for employment and/or contracting arrangements with the candidate and all or any legal responsibilities owed by them to the nanny or babysitter including without limitation any employment obligation or contractual responsibilities.
9.5 The Client will hold RMB harmless against any claims arising out of any claims brought against it arising from the Client’s dealings with and treatment of the nanny or babysitter howsoever arising.
9.6 While RMB uses reasonable endeavours to ensure that the site is available 24 hours a day, RMB does not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, webhosting errors, maintenance or repair or any reason beyond our control.
10.1 RMB prefers to resolve any disputes via mediation. Firstly contact us.
11.0 Copyright and Trademarks
11.1 All content on Homechildcare.in website – texts, graphics ,images, HMTL codes and other material (collectively the “Material”) are protected by Indian and international copyright laws and remain the exclusive property of the Anubhava Technology.
If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated
Homechildcare.in reserves the right to Change our Terms and Conditions at any stage.
Terms & Conditions – Child Care Experts
TERMS FOR Child Care Experts
The below information is a legal binding document for you. Accepting any placement is also instant acceptance of the Terms & Conditions listed.
Guidelines for your own personal safety
Please contact us for any queries.